Why is it important to respond quickly to customer enquiries about my ads?
If a customer gives me their email and phone number in the enquiry, is it better to call them or respond by email?
In today's world, when everyone is busy, a quick response to enquiries about offers advertised on Klaviano is crucial. A quick response to a customer's enquiry influences the subsequent completion of the sales transaction at a faster pace and a successful sale if the customer is determined. The long time to wait for a response from the seller is often a source of frustration for customers looking for an upright or grand piano. It can discourage them from contacting you again and encourage them to contact your competitors.
Customers sending requests for individual instruments through Klaviano must include their e-mail address to which they expect a response. They may also add their telephone number as additional information. If a customer leaves this contact information, he expects a call from your shop. We recommend that you first respond to customer enquiries by telephone. In other cases, we can only reply by e-mail. It is always worth remembering that if you have both e-mail and telephone, you should use both forms of contact. Because of the possibility of your e-mail landing in the "spam" folder, calling your customer is definitely a more effective and better method of communication.